Terms of service

Terms of Service

These terms apply to all orders placed with Go2 Supplies Ltd through this website. Please read them before placing an order. By placing an order, you agree to these terms, together with our Returns and Refunds Policy, Shipping Policy and Privacy Policy.

Important notice

By placing an order with Go2 Supplies Ltd, you acknowledge that:

  • the Company acts solely as a broker;
  • all goods and calibration services are provided by third parties; and
  • the Company assumes no liability for the performance, quality or safety of any goods, or for calibration accuracy.

If you are a consumer, nothing in this notice affects your statutory rights, as explained in sections 9 and 10 below.

1. About us

This website is operated by Go2 Supplies Ltd ("the Company", "we", "us"), trading as GO2 Supplies.

  • Company registration number: 17021325
  • VAT number: 513529895
  • Registered address: 7 Castle Street, Bridgwater, TA6 3DD, United Kingdom
  • Email: sales@go2supplies.co.uk

2. Consumers and business customers

In these terms, a "consumer" is an individual buying wholly or mainly for purposes outside their trade, business, craft or profession. A "business customer" is anyone buying in the course of a business, including sole traders and companies. Some terms apply differently depending on which you are, as stated below.

If you are a consumer: you have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these terms affects those statutory rights. Where any term below conflicts with your statutory rights, your statutory rights prevail.

3. How we operate

  • Our role: we act as a facilitator and broker for the supply of construction, industrial and safety products, tools and related services, including tool calibration.
  • Dropshipping: we operate a dropshipping and third-party service model. When you place an order, the goods or services are provided directly to you by third-party manufacturers, distributors or service providers ("Suppliers").
  • Your contract: your contract is with Go2 Supplies Ltd.
  • What Suppliers are responsible for: we do not manufacture, store, test, handle or calibrate goods or tools. Physical fulfilment, product quality and service performance (including calibration accuracy) are carried out by the Supplier.

4. Orders

Your order is an offer to buy. A contract is formed when we confirm acceptance of your order by email. We may decline an order, for example if a product is unavailable from the Supplier or has been listed with an obvious pricing error. If we decline an order after you have paid, we will refund you in full.

5. Product and service information

  • Where it comes from: product descriptions, specifications, calibration certifications, service details, images and pricing are provided by Suppliers. We do not independently verify this information, and variations, errors or discrepancies may occur.
  • Checking suitability: please check the specifications carefully and contact us before ordering if you are unsure whether a product is suitable.
  • Consumers: goods must still match their description as required by law.

6. Prices and payment

  • Prices: prices are shown in pounds sterling (GBP) and exclude VAT. VAT is added at the applicable rate and shown at checkout before you pay. Delivery charges are shown separately at checkout.
  • Payment methods: online payment is taken at checkout. Business customers may apply for a trade credit account or arrange payment by bank transfer by emailing sales@go2supplies.co.uk. Any credit is at our discretion.

7. Delivery, risk and ownership

  • Delivery times: delivery and service timeframes (including calibration turnaround times) are estimates only and are not guaranteed. See our Shipping Policy for details.
  • Delays: we are not liable for delays caused by Suppliers or service providers. If you are a consumer and goods are not delivered within 30 days of your order, or by a date we have specifically agreed, you may have the right to cancel and receive a refund.
  • Risk: risk in all goods remains with the Supplier or their logistics provider while in transit, not with us, and passes to you on delivery. This applies to every product we supply, and to tools sent for calibration while in transit and during handling.
  • Delivery and off-loading: deliveries and off-loading are carried out by the Supplier or their haulier, not by us. Responsibility for any accident, injury, loss or damage caused during delivery or off-loading rests with the haulier and/or Supplier. Nothing in these terms limits liability for death or personal injury caused by our own negligence, or any other liability that cannot be limited by law.
  • Site safety during off-loading: for deliveries, the customer (the site occupier) is responsible for providing a competent banksman/marshal, managing pedestrian control, and establishing exclusion zones during offloading. The customer is also responsible for informing us of any site safety hazards before delivery.
  • Ownership: title to the goods passes to you only once we have received full payment.

8. Cancellations, returns and refunds

Our Returns and Refunds Policy explains how cancellations, returns and refunds work.

  • Consumers: you have a 14-day right to cancel most purchases, subject to legal exclusions such as bespoke or made-to-order goods, unsealed hygiene-sealed items and completed services (including completed calibration services).
  • Business customers: statutory cancellation rights do not apply. Returns are not guaranteed, are assessed case by case with the manufacturer, and may carry shipping costs, restocking fees (minimum 50% for "change of mind" returns) or re-calibration charges.
  • Where returns go: all returns must be authorised by us first and are sent to the Supplier, not to our office.

9. Warranties and defects

  • Supplier warranties: we do not give our own separate warranty. Goods and calibration services come with the benefit of any warranty given by the manufacturer or service provider.
  • Reporting a problem: if goods or services are defective or inaccurate, contact us first. We will help by liaising with the Supplier or service provider.
  • Consumers: this does not affect your rights against us under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose and as described, and services must be performed with reasonable care and skill. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.
  • Business customers: all implied terms, including those as to satisfactory quality, fitness for purpose and reasonable care and skill, are excluded to the fullest extent permitted by law. Your primary remedy for defective goods or services lies against the Supplier or service provider. We may help with communication but accept no liability for resolution.

10. Limitation of liability

  • What we never exclude (all customers): nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.
  • Consumers: we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not liable for loss that was not foreseeable. We are not liable for business losses, as we supply consumers for domestic and private use only.
  • Business customers: to the fullest extent permitted by the Unfair Contract Terms Act 1977:
    • (a) we exclude all liability for indirect, incidental or consequential loss, including loss of profit, business interruption or damage to property;
    • (b) we are not liable for defects in goods or for errors, inaccuracies or failures in calibration services;
    • (c) we are not liable for the acts, omissions, delays or defaults of any Supplier or third-party provider; and
    • (d) our total aggregate liability for any claim shall not exceed the price paid for the specific goods or services giving rise to the claim.
    Goods and services are supplied to business customers on an "as-is" and "as-available" basis. Claims for defective products or faulty services should be directed to the relevant manufacturer or service provider.

11. Technical compliance and use

You are responsible for making sure that goods and calibrated tools are suitable for their intended use and are installed, used and maintained in line with the manufacturer's instructions and all applicable laws, standards and regulations. We do not verify calibration accuracy, certification validity or compliance with industry standards. Business customers accept that we have no liability for improper use, reliance on calibration results or regulatory non-compliance.

12. Indemnity (business customers)

If you are a business customer, you agree to indemnify and hold us harmless against all claims, liabilities, damages and expenses arising from:

  • (a) your use or misuse of goods or calibrated tools;
  • (b) reliance on calibration results;
  • (c) your breach of these terms; or
  • (d) your disputes with Suppliers or service providers.

13. Events outside our control

We are not liable for any failure or delay caused by events beyond our reasonable control, including Supplier failure, logistics disruption or service provider delays. If such an event affects your order, we will tell you. If you are a consumer and the delay is significant, you may cancel and receive a refund for goods not yet supplied.

14. Use of this website

You must not misuse this website, attempt to gain unauthorised access to it, or use it for any unlawful purpose. Website content is provided for general information, and we may update or change it at any time.

15. Changes to these terms

We may amend these terms at any time. The version in force when you place your order will apply to that order.

16. Governing law and jurisdiction

  • Governing law: these terms are governed by the laws of England and Wales.
  • Business customers: the courts of England and Wales have exclusive jurisdiction.
  • Consumers: you may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

17. General

  • Severability: if any provision of these terms is found to be unenforceable, the rest remain in effect.
  • Entire agreement: these terms, together with the policies referred to above, form the entire agreement between you and us for your order. For consumers, this does not affect your statutory rights.

18. Contact

For any questions about these terms, please email sales@go2supplies.co.uk.

Supplier Terms and Conditions (Purchase Orders)

This section applies only to suppliers who receive Purchase Orders from GO2 Supplies Ltd. It does not apply to customers buying from this website.

GO2 SUPPLIES LTD – SUPPLIER TERMS AND CONDITIONS (PURCHASE ORDERS)
(Applicable to all Purchase Orders issued by GO2 Supplies Ltd)

1. DEFINITIONS AND INTERPRETATION

1.1 “Company” means Go2 Supplies Ltd.

1.2 “Supplier” means the company or entity to whom the Purchase Order is issued.

1.3 “Customer” means the end purchaser of the Goods or services.

1.4 “Goods” means any products supplied under the Purchase Order.

1.5 “Services” includes any services provided, including but not limited to tool calibration.

1.6 “Purchase Order” or “PO” means any order issued by the Company to the Supplier.

2. BASIS OF CONTRACT

2.1 Each Purchase Order constitutes an offer by the Company to purchase Goods and/or Services from the Supplier.

2.2 Acceptance occurs upon the earlier of written confirmation or commencement of fulfilment.

2.3 These Terms shall govern the contract to the exclusion of any Supplier terms unless expressly agreed in writing by the Company.

3. ROLE OF THE COMPANY (BROKER STATUS)

3.1 The Supplier acknowledges that the Company acts solely as a broker and intermediary between the Supplier and the Customer.

3.2 The Supplier agrees that:
(a) the Company does not manufacture, handle, store, test, or calibrate Goods;
(b) the Company relies entirely on the Supplier for fulfilment, quality, compliance, and performance.

3.3 The Supplier shall not represent the Company as a manufacturer, calibrator, or service provider.

4. SUPPLY AND DROPSHIPPING OBLIGATIONS

4.1 The Supplier shall deliver Goods or perform Services directly to the Customer as specified in the Purchase Order.

4.2 The Supplier is solely responsible for:
(a) packaging, labelling, and delivery;
(b) accuracy and completeness of the order;
(c) compliance with delivery timelines;
(d) all logistics and associated risks until delivery.

4.3 The Supplier must not include any branding, marketing materials, or invoices other than those approved by the Company.

5. QUALITY, COMPLIANCE, AND WARRANTIES

5.1 The Supplier warrants that all Goods and Services:
(a) conform to agreed specifications;
(b) are of satisfactory quality and fit for purpose;
(c) comply with all applicable UK laws, regulations, and standards (including safety and building regulations);
(d) are free from defects in design, materials, and workmanship.

5.2 For calibration Services, the Supplier warrants that:
(a) all calibrations are performed with reasonable care and skill;
(b) results are accurate and traceable to recognised standards where applicable;
(c) valid certification is provided where required.

5.3 The Supplier shall be fully responsible for any defects, inaccuracies, or non-compliance.

6. LIABILITY AND INDEMNITY

6.1 The Supplier shall be fully liable for:
(a) any defect in Goods;
(b) any failure or inaccuracy in Services (including calibration);
(c) any breach of statutory obligations.

6.2 The Supplier shall indemnify and keep indemnified the Company against all claims, losses, damages, costs, and expenses arising from:
(a) defective Goods or Services;
(b) personal injury or property damage caused by the Goods or Services;
(c) breach of contract or applicable laws;
(d) any claim brought by a Customer or third party.

6.3 This indemnity shall include legal costs on a full indemnity basis.

7. PRODUCT LIABILITY AND RECALLS

7.1 The Supplier shall be responsible for all product liability claims under the Consumer Protection Act 1987 and any equivalent legislation.

7.2 The Supplier must maintain adequate product liability insurance and provide evidence upon request.

7.3 In the event of a product recall or safety issue, the Supplier shall:
(a) immediately notify the Company;
(b) bear all costs associated with recall, replacement, and corrective action;
(c) fully cooperate with the Company.

8. DELIVERY AND RISK

8.1 The Supplier shall ensure timely delivery in accordance with agreed schedules.

8.2 Risk in the Goods remains with the Supplier until delivery to the Customer.

8.3 The Supplier shall be responsible for any loss, damage, or delay in transit.

8.4 The Supplier shall be solely responsible and liable for all heavy lifting and mechanical handling when delivering to site, including the use of HIABs (lorry-mounted cranes) and forklift operations, and for any accident, injury, loss or damage arising from them.

9. RETURNS, DEFECTS, AND CUSTOMER CLAIMS

9.1 The Supplier shall handle all returns, defects, and warranty claims directly or as instructed by the Company.

9.2 The Supplier agrees to:
(a) promptly replace or repair defective Goods;
(b) re-perform defective Services;
(c) reimburse any costs incurred by the Company due to defects.

9.3 The Supplier shall respond to claims within a commercially reasonable timeframe.

10. PRICING AND PAYMENT

10.1 Prices shall be as agreed in the Purchase Order and shall be fixed unless otherwise agreed in writing.

10.2 The Supplier shall not contact the Customer regarding pricing or payment.

10.3 Payment terms shall be as specified in the Purchase Order.

11. NON-CIRCUMVENTION

11.1 The Supplier shall not directly or indirectly solicit, approach, or transact with any Customer introduced by the Company without prior written consent.

11.2 This clause shall survive termination and remain in force for a period of 48 months.

12. CONFIDENTIALITY

12.1 The Supplier shall keep confidential all information relating to the Company and its Customers.

12.2 This obligation shall continue after termination of the agreement.

13. TERMINATION

13.1 The Company may terminate any Purchase Order immediately upon written notice if the Supplier:
(a) breaches these Terms;
(b) fails to meet delivery or quality standards;
(c) becomes insolvent or unable to perform obligations.

14. FORCE MAJEURE

14.1 The Supplier shall promptly notify the Company of any event preventing performance.

14.2 The Company may cancel the Purchase Order without liability in such circumstances.

15. GOVERNING LAW AND JURISDICTION

15.1 These Terms shall be governed by the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction.

16. GENERAL

16.1 If any provision is unenforceable, the remainder shall remain in effect.

16.2 These Terms override any conflicting Supplier terms.

16.3 No variation shall be binding unless agreed in writing by the Company.

IMPORTANT NOTICE TO SUPPLIERS

By accepting a Purchase Order from Go2 Supplies Ltd, the Supplier acknowledges and agrees that:

  • the Company acts solely as a broker;
  • the Supplier bears full responsibility for Goods and Services (including calibration);
  • the Supplier shall indemnify the Company against all associated risks and liabilities.