Shipping policy

This policy explains how orders placed with Go2 Supplies Ltd ("we", "us") are delivered. It forms part of our Terms of Service.

1. How we fulfil orders

We work on a dropshipping model. Your goods are sent directly to you by the manufacturer, distributor or supplier, not from our own premises. If your order contains items from different suppliers, they may arrive in separate deliveries and on different dates.

2. Where we deliver

We currently deliver to addresses in the United Kingdom. If you need delivery outside the UK, please email sales@go2supplies.co.uk before ordering and we will let you know whether we can help and what it would cost.

3. Delivery charges (UK)

Standard delivery: £4.99 on orders under £100
Free standard delivery: on orders of £100 or more
Express delivery: £6.99

The delivery options available to you and the final delivery cost are shown at checkout before you pay. Some heavy, bulky or palletised items, and some deliveries to remote areas, may need special carriage. If extra carriage costs apply, we will contact you before your order is dispatched. If you do not agree to the extra cost, you may cancel the order for a full refund.

4. Processing and delivery times

Stock items: orders placed before 2:00 pm (UK time) are typically processed the same working day.
Specialist, bulk or custom items: lead times vary by manufacturer. We will give you an estimated delivery date at checkout or by follow-up email.

All delivery and lead times are estimates and are not guaranteed. Delivery can be affected by supplier stock and production schedules, carrier delays, adverse weather, access restrictions, and incorrect or incomplete delivery details. We are not responsible for delays caused by suppliers, carriers or events outside our control. If you are a consumer and we do not deliver within 30 days of your order (or by any date we have specifically agreed with you), you have the legal rights described in our Terms of Service, including the right in some cases to cancel and get a refund.

Time-critical orders: if your order is needed by a specific date, please email us before ordering so that we can confirm lead times with the supplier. We recommend that you do not book installers, plant hire or other site work that depends on the goods until they have arrived.

5. Site access and booking-in

You are responsible for making sure that the delivery address can be accessed and that any necessary arrangements are in place.

Booking-in: if your site needs a booking-in slot or has a specific arrival procedure, you must arrange this and tell us when you order. We are not responsible for deliveries rejected because site procedures were not followed.
Vehicle access: for larger or heavier items, please make sure the site can be accessed by Heavy Goods Vehicles (HGVs).
Aborted deliveries: if a delivery is refused or cannot be completed because of a lack of access or failed booking-in arrangements, you will be responsible for any re-delivery or return-to-base charges.

6. Checking your delivery

Please inspect all goods when they arrive. Note any visible damage on the carrier's delivery note, and report any shortages or damage to us at sales@go2supplies.co.uk within 24 hours of receipt so that we can raise it with the supplier or carrier. If you are a consumer, reporting later does not affect your statutory rights, but reporting quickly helps us resolve the problem faster.

7. Risk and ownership

Risk in the goods passes to you on delivery. Ownership of the goods passes to you once we have received full payment.

8. Questions

For any questions about delivery, please email sales@go2supplies.co.uk.